In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Smokestation offer a 14 day money back guarantee as long as item is sent back to us within this time and the product is in the original packaging and unopened.
Your data will be safely stored in our internal records as proof of your order to be recalled in the future if necessary. Only our employees will have access to this information as they will be the only ones who ship the products in store as well as if you've signed up to our newsletter.